Delivery Policy

All our item is FREE Shipping or you can think its included in the price !! NO VAT also.

All goods will send from Hong Kong by AIR . 

Each order which over 20 GBP will upgrade to register Air Mail automatic.

Most of the item will ship within 2 - 4 days after payment confirmed. To most of the area in UK and Europe takes 6 -12 Days , to USA or other Cities in the world takes 8 - 12 days. (Of course it may be early then that)

The goods you order will be delivered to the address you give when you place your order.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the post service will be a little delay durning Christmas and some peak mail times. We are sorry about that if it really make delay of our order 

Returns Policy

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email jeff@edepot.cn .

Goods ordered may only be returned within the first 7 working days for a full product refund , providing the following conditions are fulfilled:

• Goods returned must be received in as new condition with all software and product seals intact
• Goods must be returned complete (including all packaging, cables, manuals, CD's etc for that product). If any item(s) are missing when received then the product is deemed incomplete (see 1.1)
• The packaging of the goods must be unmarked and undamaged
• All returns must be authorised and an RMA Returns Form included with the returned product
• Carriage costs for despatch and returning the Goods are your responsibility
• The Goods remain your responsibility during transit and until signed for by us
• All goods must be returned within 7 days the RMA date of issue

1.1 If the upon receipt the returned Goods fail to meet the above conditions then the Supplier may refuse to accept the Goods or charge a restocking fee (£5 or 20% whichever is greater).

2. Faulty Products
If you believe your goods have been delivered faulty or damaged, or a fault appears in the first 30 days after delivery please contact technical support for assistance (use Support button at top of page). If your problem can't be resolved by telephone or email the item can be returned for testing providing the following conditions are met:

• All returned Goods must be authorised and an RMA Returns Form included with the returned product
• Goods should be returned complete (including all packaging, cables, manuals, CD's etc for that product)
• Return shipping cost are your responsibility.
• The goods are your responsibility until signed for by us

  If the goods are found to be faulty

• If found defective a working replacement will be sent to you. If no same product is available, a similar value one may be sent in replacement. We will inform you first if this happens.

  If the items are found to be not faulty

• A £5 test fee will be charged and the goods will be returned to you as received together with a test report
• You are responsible for any collection or return delivery charges incurred
• We will offer a refund subject to a re-stocking fee of £5 or 20% (which ever is greater) in addition to the £5 test fee

3. Faults under warranty
If the item develops a fault within the manufacturers warranty period you can either return the item to the manufacturer or kenable, though in most cases it is speedier to return the item to the manufacturer directly. Some items can only be returned to manufacturer directly. In returning the item to eDepot the following conditions must be met:

• All returned Goods must be authorised and an RMA Returns Form included with the returned product
• Goods should be returned complete (including all packaging, cables, manuals, CD's etc for that product)
• The goods are your responsibility until signed for by us